(click here to view Carl's training details)

1999
Graduate Certificate in Hotel Management (Finance section)
Studied via SPHC through University of South Australia

1996
Rooms Tactics and Profitability
The Australian Hotel School
Cornall Hospitality Education Simulation Series I

1989
Associate Diploma of Hospitality
Box Hill College of Advanced Education

1984
High School Certificate

Training

Train the Trainer
Training the Manager to Train
Facilitator Training
Service First Program
Time Management
Public Speaking
Stress Management
Supervisory Development
Dealing with Complaints
Business Management Certificate (Internal Hotel Course)
Telephone Techniques
ACE (Anticipating Customers Expectations)
CARE (Customers Are Really Everything)
In The Customers Shoes
Host Responsibility
Sale of Liquor Act / General Managers License
ACT Fire Wardens Certificate
Intelligent Query Users Course for Version 4

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