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My key strengths within the hospitality industry are focused primarily on meeting peoples needs whilst establishing a good customer rapport. Some of those key strengths are;
Sales and Marketing Skills
Trade shows, creating marketing plans, cold calling, negotiating contract rates, web design, IT marketing, familiarization and brand management.
Technical Skills
Windows 98, ME, NT & XP Professional, Word, PowerPoint, Excel and am Microsoft Certified in MS Office software.
A good knowledge of computer hardware.
Proficient in the use of email and the internet.
Literate in Maxial - CMS XL Hotel systems Windows reservations, Micros Fidelio and accounting systems.
Administration and Management Abilities
Skilled in supervising, contracting employees.
Experienced in sole charge roles and competent in ensuring the smooth running of large hotel complexes.
Skilled in hospitality accounting systems, inclusive of debtors and creditors, budgeting, cash-flows, forecasts and payroll.
Interpersonal Skills
Exceptional customer service skills, relating well to a diverse mix of people. I am a cooperative and supportive team member and possess excellent communication skills.
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